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KPO and Nation-Building: Ardent Inspires the Academic Community at the UP Diliman Symposium
Ardent recently participated in the "Sikhay Lingkod VII" symposium at the University of the Philippines Diliman, in celebration of the 20th anniversary of the National Service Training Program (NSTP). The October 17, 2024 symposium served as a platform for meaningful discussions on nation-building and the evolving role of the business process outsourcing (BPO) industry in the Philippines.
Ardent's President, Jose Caday, gave a compelling presentation that resonated with the nation-building aspirations of an audience comprising students, faculty, and other academic community members. He highlighted the transition from traditional, call center-centric BPOs to a new era of knowledge process outsourcing (KPO), where Filipino professionals leverage their expertise in specialized fields like law and medicine.
"At Ardent, we operate with the same structure and rigor as a law firm or clinic," Caday explained. "Our teams of dedicated paralegals and case managers work directly with foreign legal and medical companies, providing essential support and showcasing the exceptional talent that the Philippines has to offer."
Pres. Caday emphasized the importance of investing in employee development and nurturing the Filipino sense of "kapwa at malasakit" – the Filipino trait encompassing shared identity, compassion, and collective responsibility.
Pres. Caday addresses the academic community at the UP Diliman "Sikhay Lingkod VII" Symposium
These fundamental cultural values foster a positive workplace that technology or AI cannot replicate. By empowering its workforce and championing their unique skills, Ardent aims to solidify the Philippines' position as a leading global hub for KPO.
The symposium underscored the powerful connection between KPO and nation-building. By providing empowered, high-quality, knowledge-based services to international clients, companies like Ardent contribute to economic growth, create fulfilling career opportunities, and elevate the global capacities of Filipinos to dominate the global markets through service excellence.
Ardent's participation in the "Sikhay Lingkod VII" symposium inspired the academic community to encourage innovative contributions in many ways, whether it be in cultivating highly skilled professionals, developing cutting-edge tech support solutions, or expanding its research and service extension initiatives in the relatively young and rapidly evolving KPO industry. Overall, it was a testament of Ardent’s commitment to empowering Filipino professionals while advancing the KPO industry in the Philippines to the rest of the world.
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We’d love to connect with you and explore endless possibilities for great opportunities! Leveraging on the Philippines’ strategic time zone, conducive business climate, exceptional Filipino talents, adaptable work culture, and government regulatory support, we're on a quest to establish the country as the preferred global choice for legal process outsourcing. Experience the Ardent advantage today!
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M.C.
Senior Partner
California Personal Injury Firm
M.C.
Senior Partner, California Personal Injury Firm
"You kick ass at this job. You do.
You just got $18k on a case that was probably worth only $10k soaking wet. You, you guys are the veterans!"
N.M.
Owner
Family Law Firm in Ohio
N.M.
Owner, Family Law Firm in Ohio
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M.K.
Senior Partner
California Personal Injury Firm
M.K.
Senior Partner, California Personal Injury Firm
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B.K.
Senior Partner
California Personal Injury Firm
B.K.
Senior Partner, California Personal Injury Firm
"That’s the medical workup I’m looking for! That’s the turnaround that I’m looking for! If we get a settlement check-in and distribution within 5 five months of the date of loss – that’s the full turnaround I’m looking for. This is what we do here. Great job A.T. and everyone else who worked on this case. "
J.M.
Senior Partner
California Personal Injury Firm
J.M.
Senior Partner, California Personal Injury Firm
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