Ardent Paralegal and Business Solutions, Inc. (Ardent) is a Legal Process Outsourcing (LPO) company based in the Philippines. We are specialized in legal process outsourcing services. Ardent provides reliable business solutions such as front and back-office support to law firms based in the United States of America and the other foreign jurisdictions.

When using the "Contact Us" form, Ardent will require you to disclose the following personal information:

• First name

• Last name

• Email address

• Phone number

• And other personal information that you might voluntarily disclose in the message box.

We collect this information in order to allow us to reach you and answer your queries and concerns.  We also use this data for legitimate business purposes such as for marketing, sales, customer service, and related reasons in order to enhance your experience in dealing with Ardent and hopefully ripen into a business partnership among our firms.

These include the following activities:

• Documentation and processing of your request

• Forwarding your request to the concerned departments within our organization

• Solicit your feed back

• Contacting you and providing you  with updates or news about Ardent and your inquiries

• To comply with legal conditions and contract to which we are subject to

• To provide data subjects appropriate actions relating to the exercise of their data subject rights

We limit the collection of your information through data that you voluntarily and freely disclose to us through our website "Contact Us" form. We will only collect data that is strictly necessary and proportional to the purposes stated above, in compliance with the Philippine Data Privacy Act (DPA) and other laws. We will seek your consent before collecting any additional information not included in this Notice, unless we are authorized to do so by law, such as when we have other basis for processing under Sections 12 and 13 of the DPA.

We do not disclose personal data collected in this website to other persons except when it is necessary for, or incidental to, the purposes stated above. Moreover, we may be required to disclose data for legal means, such as when law enforcement agencies, judicial entities, and similar institutions issue lawful orders. These instances are provided by the DPA. In all cases, rest assured that we will disclose data that are strictly necessary and proportional to the requirements of law. We will also closely supervise, monitor, and manage all data disclosed to ensure the privacy of your information.

Just as in all activities, processing personal data carries with it some risks. Risks in this sense is defined as any type of incident that may cause you harm or danger, which may affect, restrict, or damage the confidentiality, integrity, and accessibility of your personal data. This includes external risks as when third parties forcibly access or steal the personal data contained on the Website, or internal risks as when system vulnerabilities or employee negligence result in data leakage.

Ardent ensures that adequate physical, technical, and organizational security measures are in place to protect you and mitigate these risks. We employ data security tools to detect, delay, or attempt to prevent external threats, privacy policies to guide employees on the best practices of data protection, and teams dedicated for security incident responses.

We also comply with the laws and advisories issued by the National Privacy Commission, keep abreast of developing risks, and vet all software, programs, and third-party vendors before using their products or services.

While we cannot disclose all forms of protection we employ for our own security, some of these measures include:

• Policies on access control in both digital and physical infrastructures to prevent unauthorized access to personal data

• Acceptable use policies

• End-to-end encryption and data classification whenever suitable

• Security measures against natural disasters, power disturbances, external access, and similar threats

• Technical measures to protect our computers and databases against accidental, unlawful, or unauthorized usage, interference, or access

We store files containing personal data collected on the website in our computers and servers, which are kept in a secure environment. We will retain your personal data for as long as necessary to fulfill the purposes for which they were collected or as required or permitted by applicable laws. This usually takes two (2) years or less.
 
We will dispose and destroy your personal data as soon as it is reasonable to assume that it is no longer needed by our business, or by law.

Under the DPA, you have the right to be informed regarding the processing of the personal data we hold about you.

Further, you may be entitled to request:

1. Access of personal data we process about you. It is your right to obtain confirmation on whether or not data relating to you are being processed.

2. Rectification of your personal data. This is your right to have your personal data corrected if it is inaccurate or incomplete.

3. Erasure or order blocking of your personal data whenever warranted.

4. The right to object if the personal data processing involved is based on consent or on legitimate interest.

5. This right to data portability through which you may obtain and electronically move, copy, or securely transfer your data for further use.

You may claim appropriate redress if you believe you suffered damages due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data or when Ardent violates your rights and freedoms as a data subject.

To file a complaint, you may visit the Philippine National Privacy Commission website for more information on the mechanisms for complaints: https://www.privacy.gov.ph or you may contact our Data Protection Officer:

Mr. Carlito Atip Jr.
Data Protection Officer
26 F. The Podium West Tower
Dona Julia Vargas Avenue
Mandaluyong City, Philippines
dpo@ardentparalegal.com